Money Back Guarantee

PT. SOGIH TEKNOLOGI BANGSA

Ubud, Bali, Indonesia - 80571

Last updated: September 22, 2025

At Lautania, your satisfaction is our top priority. We stand behind the quality of our fast boat services and are committed to providing exceptional travel experiences. Our Money Back Guarantee ensures you can book with complete confidence.

What's Covered

Our Money Back Guarantee covers all services booked directly through Lautania:

  • Fast boat tickets and transportation services
  • Online booking platform and reservation services
  • Customer support and travel assistance
  • Pre-travel information and guidance services

Eligibility Criteria

To be eligible for our Money Back Guarantee, your claim must meet specific criteria:

Valid Claims Include:

  • Failure to provide booked services as described
  • Safety concerns or equipment failures
  • Significant misrepresentation of services
  • Operational failures causing major disruptions

Excluded Claims:

  • Weather-related cancellations or delays
  • Personal emergencies or change of plans
  • Issues caused by third-party providers
  • Simple change of mind or preference

How to Claim

Filing a claim is simple and straightforward. Follow these steps:

1

Contact Us Immediately

Report your issue within 24 hours of the incident via email or phone

2

Provide Documentation

Submit your booking confirmation, photos, and detailed description of the issue

3

Claim Review

Our team will review your claim within 3-5 business days

4

Resolution

Receive your refund or alternative solution within 7-14 business days

Refund Policy

We process refunds fairly and transparently based on the nature of your claim:

Processing Timeline:

  • Initial review: 3-5 business days
  • Decision notification: Within 7 days
  • Refund processing: 7-14 business days

Limitations

Please note the following limitations to our Money Back Guarantee:

  • Refund amount limited to the original booking value
  • Claims must be filed within 30 days of travel date
  • Proper documentation and evidence required
  • One claim per booking reference number

Our Commitment

We are committed to resolving all valid claims fairly and promptly. Your trust is important to us.

The Lautania Promise

We guarantee your satisfaction or your money back. Travel with confidence knowing we stand behind our services.

Contact Us

For Money Back Guarantee claims or questions, please contact us:

PT. SOGIH TEKNOLOGI BANGSA

Ubud, Bali, Indonesia - 80571

Email: [email protected]

Customer Service: [email protected]