User Agreement

This User Agreement governs your use of Lautania's services and platform. By creating an account or using our services, you agree to be bound by these terms and conditions.

PT. SOGIH TEKNOLOGI BANGSA

Ubud, Bali, Indonesia - 80571

Last updated: September 22, 2025

Agreement Overview

This User Agreement constitutes a legally binding contract between you and PT. SOGIH TEKNOLOGI BANGSA regarding your use of our fast boat booking platform and related services.

Acceptance of Terms

By registering for an account, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by this User Agreement and our Privacy Policy.

Account Registration and Security

To access certain features of our platform, you must create a user account. You are responsible for maintaining the security and confidentiality of your account credentials.

Registration Requirements

  • • Must be at least 18 years old or have parental consent
  • • Provide accurate and complete information
  • • Use a valid email address for verification
  • • Create a strong, unique password

Account Responsibilities

  • • Keep login credentials confidential
  • • Report any unauthorized account access immediately
  • • Keep account information current and accurate
  • • Ensure all account activity complies with this agreement

User Conduct and Behavior

Users must conduct themselves in a lawful and respectful manner when using our platform and services.

Acceptable Use

  • • Use services only for lawful purposes
  • • Communicate respectfully with staff and other users
  • • Provide truthful information in all interactions
  • • Make only genuine travel bookings

Prohibited Activities

  • • Any illegal or fraudulent activities
  • • Providing false or misleading information
  • • Attempting to disrupt or hack our systems
  • • Harassment or abuse of staff or other users

Booking Terms and Payment Obligations

When you make a booking through our platform, you enter into a binding agreement to pay for and use the services as booked.

  • Full payment is required to confirm all bookings
  • Cancellations are subject to our published cancellation policy
  • Changes to bookings may incur additional fees
  • No-shows may result in forfeiture of payment
  • Refunds will be processed according to our refund policy

Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with applicable laws and our Privacy Policy.

How We Use Your Data

  • • To provide and improve our services
  • • To communicate about bookings and updates
  • • To analyze and improve our platform
  • • To comply with legal and regulatory requirements

Intellectual Property Rights

All content, software, and materials on our platform are protected by intellectual property laws and remain the property of PT. SOGIH TEKNOLOGI BANGSA or our licensors.

Usage Restrictions

  • • Do not copy or reproduce our content without permission
  • • Do not modify or create derivative works
  • • Do not distribute or republish our materials
  • • Do not reverse engineer our software or systems

Account Termination

Either party may terminate this agreement under certain circumstances.

User Termination

You may close your account at any time by contacting customer service. Some obligations may survive termination.

Company Termination

We may suspend or terminate accounts for violations of this agreement, illegal activity, or other justified reasons.

Limitation of Liability

Our liability is limited to the extent permitted by applicable law. We are not responsible for certain types of damages or losses.

Liability Limitations

  • • Service interruptions or technical issues
  • • Loss of data or information
  • • Actions of third-party service providers
  • • Events beyond our reasonable control

Dispute Resolution

We encourage resolving disputes through direct communication. If formal resolution is needed, the following process applies:

Resolution Process

  1. Contact customer service to attempt informal resolution
  2. If unresolved, disputes may be subject to mediation
  3. Final disputes will be resolved through Indonesian courts

Changes to This Agreement

We may update this User Agreement from time to time. Significant changes will be communicated to users, and continued use of our services constitutes acceptance of the updated terms.

Governing Law and Jurisdiction

This User Agreement is governed by Indonesian law. Any legal disputes will be resolved in the courts of Bali, Indonesia.

Questions About This Agreement

If you have questions about this User Agreement or need assistance, please contact us:

PT. SOGIH TEKNOLOGI BANGSA

Ubud, Bali, Indonesia - 80571

Email: [email protected]