Security & Data Protection

Your security and privacy are our top priorities. Learn about the comprehensive measures we take to protect your personal information and ensure safe transactions on our platform.

PT. SOGIH TEKNOLOGI BANGSA

Ubud, Bali, Indonesia - 80571

Last updated: September 22, 2025

Security Overview

At Lautania, we implement industry-leading security measures to protect your personal information, payment data, and ensure the integrity of our booking platform.

Our Security Commitment

We are committed to maintaining the highest standards of security and privacy protection, employing advanced technologies and best practices to safeguard your data.

Data Protection & Encryption

We use state-of-the-art encryption and security protocols to protect your personal and financial information at every step of your journey with us.

Advanced Encryption

  • SSL/TLS encryption for all data transmission
  • AES-256 encryption for data storage
  • End-to-end encryption for sensitive data
  • Encrypted database storage systems

Access Control

  • Role-based access control systems
  • Multi-factor authentication for staff
  • Regular access audits and reviews
  • Comprehensive access logging and monitoring

Payment Security

Your financial information is protected by industry-standard security measures and compliance with international payment security standards.

PCI DSS Compliance

We maintain full compliance with Payment Card Industry Data Security Standards (PCI DSS):

  • Secure network infrastructure and firewalls
  • Protection of stored cardholder data
  • Regular vulnerability assessments
  • Strict access control measures

Payment Tokenization

We use secure tokenization to replace sensitive payment data with non-sensitive tokens, ensuring your card details are never stored on our servers.

Account Security

We provide multiple layers of security to protect your account and ensure only you have access to your personal information and booking history.

Password Security

  • Minimum 8 characters with complexity requirements
  • Combination of letters, numbers, and symbols
  • Unique passwords for each account
  • Regular password update recommendations

Authentication Measures

  • Email verification for account creation
  • Secure session management
  • Automatic logout after inactivity
  • Monitoring for suspicious login activity

Infrastructure Security

Our platform is built on secure, enterprise-grade infrastructure with multiple layers of protection against cyber threats.

Secure Hosting

  • Tier-3 certified secure data centers
  • Multiple backup and redundancy systems
  • 24/7 infrastructure monitoring
  • Regular automated backup procedures

Network Security

  • Advanced firewall protection
  • Intrusion detection and prevention systems
  • DDoS attack protection and mitigation
  • Secure communication protocols

Privacy Protection

We are committed to protecting your privacy and ensuring your personal information is handled in accordance with applicable privacy laws and regulations.

Data Minimization

We collect only the minimum amount of personal information necessary to provide our services and fulfill legal requirements.

Consent Management

We obtain clear consent for data collection and processing, and provide easy ways to manage your privacy preferences.

Data Retention

We retain personal data only as long as necessary for service provision and legal compliance, with secure deletion procedures.

Security Monitoring & Response

We maintain continuous security monitoring and have established procedures to quickly detect, respond to, and resolve security incidents.

  • Real-time security alerts and notifications
  • Regular security audits and assessments
  • Continuous vulnerability scanning and patching
  • 24/7 incident response team and procedures
  • Ongoing compliance monitoring and reporting

Security Tips for Users

Help us keep your account secure by following these important security best practices when using our platform.

Security Best Practices

  • Use strong, unique passwords for your account
  • Avoid using public Wi-Fi for sensitive transactions
  • Always log out when using shared devices
  • Always verify you're on the official Lautania website

Warning Signs to Watch For

  • Suspicious emails requesting personal information
  • Unexpected links or attachments in messages
  • Unexpected account access notifications
  • Unusual account or payment activity

Security Incident Reporting

If you suspect a security issue or have experienced unauthorized access to your account, please contact our security team immediately.

Security Contact Information

Security Email: [email protected]

Security Hotline: +62 361-123-4567

Emergency Contact: +62 811-2345-6789

Compliance & Certifications

We maintain compliance with international security standards and undergo regular audits to ensure the highest levels of security and data protection.

ISO 27001

Information Security Management

PCI DSS

Payment Card Industry Security

GDPR

European Data Protection Regulation

Security Questions & Support

If you have questions about our security measures or need assistance with security-related issues, please contact us:

PT. SOGIH TEKNOLOGI BANGSA

Ubud, Bali, Indonesia - 80571

Email: [email protected]